Leadership and Management in Care
Resell our courses offer a leadership andmanagement course for their students. This course will be a good subject for students who have real interest in leadership and managing a business or team. Within the leadership and management team you will be taught about leadership and how to communicate with people effectively to run a smooth business. The manager or leader must be resourceful, patient; to be able to manage situations that may happen whether a situation with a customer or a member of staff is. It is really important that you understand the aspects of being a leader or a manager so that you can deal with situations appropriately and professionally by leading them in the correct direction, they will also cover communication skills on how to talk to a member of staff or customer in a professional way. You will need know the difference between giving advice and counselling. Giving advice, is telling your client what they should have done or what they should do. Whereas cou...